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Reflections on whether I have confidently covered the performance criteria for customer service:

1.1  Research the promotion of literacy, literature and reading and its importance for an informed society

I believe I have covered this aspect competently, because I understand how people want to know what is going on, and how literature and reading promotion gives them the tools to become informed.

1.2  Recognise different reading levels and tastes of different customer groups

I believe I have yet to competently cover this aspect, yet I believe I am learning this aspect that will soon be at a competent level.

1.3  Maintain a record of the key types of publications that provide information about literature

I believe I have covered this aspect competently, because I understand that this aspect helps give tools to provide for performance criteria 1.1. 

1.4  Source independent, print and electronic publisher reviews about literature

I believe I am yet to competently cover this aspect, because I am yet to fully develop the desire to hunt and read electronic reviews.

1.5  Use recognised classification systems to physically locate literary works and literary information

I believe I have competently covered this aspect, because I have been able to locate literary works on many occasions, one of which being during work placement.

1.6  Update own knowledge of a broad range of literary works, publishing trends and formats

I believe I am yet to competently cover this aspect, because of my habits of using a limited array of options in regards to a wide range.

1.7 Share information collected on literary works, publishing trends and formats with colleagues
I believe I am yet to competently cover this aspect, because of my continuing distaste for publishing and using blogs.

2.1 Research methods used to organise and access literature collections
I believe I have competently covered this aspect, because I have had to use many research methods to find the information for projects and such for the diploma course.

2.2 Develop own strategies to promote literature and reading, including the use of current or emerging technologies
I believe I have competently covered this aspect, due to my display work at my work placement.

2.3 Interview and provide advice to customers to meet their literature and reading needs
I believe I have covered this aspect competently, as I have provided advice to people in and out of libraries on how they can meet their lit and reading needs.

2.4 Source information to meet customer literature requests
I believe I have covered this aspect competently as I had to do this a couple of times during work placement.

2.5 Identify strategies used by organisations to promote reading and assess suitability for the organisation
I believe I have competently covered this aspect, because the display created during work placement contained strategies the organisation wanted to use.

2.6 Recommend purchase of literary works and literary information based on customer requests and analysis of reviews
I believe I am yet to competently cover this aspect, because I am yet to be placed into a situation where this aspect comes into play.

3.1 Analyse usage data to determine effectiveness of strategies
I believe I am VERY competent this this aspect, because of my current ability to access the internet (phone, only receive 5 gig when I recharge, does not stack).

3.2 Track solicited and unsolicited feedback to the organisation regarding literature collections
I believe I am yet to competently cover this aspect as I am yet to be placed in a situation where this aspect comes into play.

3.3 Recommend changes to strategies in response to evaluation feedback
I believe I am competent in this aspect because I have received evaluation feedback in response to some work, and have changed strategies to improve the quality of the work.

Recommended Strategies

There are a couple of strategies that I would recommend in order to evaluate how successful or useful the reading or literature promotion activities in either a school or public library would be. Some strategies would be more suited towards a certain type of library, such as the school library, while others would be better suited to the public library scenario. 

The first strategy that comes to mind which would be more suited towards a school library is a simple survey towards the targeted audience. This can ensure that the evaluation can be as accurate as possible by ensuring that the information comes by the targeted audience, so the reading or literature promotion activity, or activities, could then be reworked or rebuilt to ensure that they have the most desired effect. 

Another strategy that could have some effectiveness, as well as be a sound implement in either a public or school library, is direct communication with the targeted audience. This would address the one flaw that a survey strategy would have, which is intentional falsifying of information. Direct communication would be on the spot, giving less chances of the targeted audience providing false information.